pay attention to the rule breakers.
do they know what the rules are? (did you even bother to tell them?) are they intentionally bucking the system? what’s the deeper meaning behind their actions? what are they trying to say?
you can learn a lot from the rule breakers. about them, about yourself, about the environment you’ve built, and about the rules themselves.
rule breakers are either jerks or geniuses. be careful not to bin them in the wrong bucket.
a mistake in either direction could cost your enterprise dearly.